Case Manager (Glide Foundation, SF)

The Women's Center's Case Manager provides case management and domestic violence interventions to women accessing GLIDE's Women's Center drop-in groups as well as other GLIDE services. This person is responsible for providing direct services, and support and advocacy aimed at promoting overall wellness and quality of life with a focus on creating long-term behavioral change. Regular and predictable attendance is essential.


  • BA degree and a minimum of 3+ years' case management experience or an equivalent combination of education and experience;
  • Experience providing direct social services to homeless and/or very low-income women who are dual diagnosed and/or have experienced domestic violence, and/or have been incarcerated;
  • Knowledge of domestic violence prevention and intervention techniques preferred;
  • Must have/able to obtain California's Domestic Violence certification;
  • Alcohol and Substance Abuse certification and/or Harm Reduction Counselor certification preferred, but not required;
  • Proficient in the use of MS Office Suite.


  • Provide case management applying the principals of Harm Reduction and Stages Of Change;
  • Provide one-on-one counseling, including crisis intervention, advocacy, and referral services;
  • Develop relationships of trust with clients for the purpose of providing motivational counseling and support focused on domestic violence prevention and intervention, substance use cessation, recovery maintenance and relapse prevention;
  • Work with other staff on outreach activities including home visits;
  • Support clients to navigate the court system, hospitals, child protective services, housing and other critical systems;
  • Develop and maintain an effective network, based on reciprocal relationships of trust, with other GLIDE service providers and outside service agencies, to provide comprehensive services to clients;
  • Refer clients to GLIDE's programs, other social service providers and/or outside agencies to best meet the needs of clients and provide appropriate follow-up;
  • Ensure clients in case management have up-to-date care plans that are reviewed on a quarterly basis;
  • Document client contacts in case management notes/Efforts to Outcomes within the timeframe established. Maintain accurate, current data, records and files, and documentation of client services;
  • Perform evaluation and follow up to ensure comprehensive and effective services are provided and to track measurable outcomes;
  • Maintain accurate and current materials on Case Management and other Center services;
  • Co-facilitate groups as directed;
  • Comply with contract reporting requirements;
  • Adhere to professional boundaries and standards. Understands and follows basic ethics, values and principles of case management regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality, child protective services, contractual agreements, etc.


  • Knowledge of principles and techniques of interviewing, needs assessment, intervention strategies, and counseling. Good assessment and problem solving skills with multiple diagnosed populations. Ability to combine and evaluate client data from different sources to create appropriate care plans;
  • Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application;
  • Knowledge of cultural and subcultural values and patterns of behavior. Knowledge of the types of discrimination and mistreatment to which clients may be subjected and applicable remedies;
  • Knowledge of human behavior including human growth and development, dynamics of interpersonal relationships;
  • Knowledge of community resources for providing assistance to women;
  • Able to handle difficult situations (e.g., angry, loud and/or verbally abusive clients). Must demonstrate the ability to de-escalate oneself and defuse potentially volatile situations with patience and tact;
  • Works well under pressure and manages stress effectively in a demanding and fast paced environment.

GLIDE is an Equal Opportunity Employer.

All qualified applicants will receive consideration without discrimination on the basis of race, color, religion, gender, national origin, ancestry, age, marital status, pregnancy, medical condition, disability, or sexual orientation. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people and LGBT persons are strongly encouraged to apply.

  • Compensation: $18.00 per hour and full benefits (medical, dental, life, 403(B), generous paid
  • This is at a non-profit organization.
  • Principals only. Recruiters, please don't contact this job poster.
  • Please do not contact job poster about other services, products or commercial interests.
  • Inquiries can be sent to:



Applicants can apply via e-mail,,

or FAX 415-771-8420,

or snail mail, GLIDE, Attention Human Resources, 330 Ellis Street, SF, CA 94102.

Be sure to include the job title.


Posted July 24, 2013